Derek: Lobby Ambassador
Derek studied chemistry in college but couldn’t see himself working with test tubes and beakers or sporting a lab coat the rest of his life. Instead, he wears a giant smile, a suit and tie and studies the people he meets who visit New Orleans’ historic Bourbon Street.
Big Dreams in the Big Easy
Derek started as a bellman and a valet. Now, he’s a lobby ambassador at the Royal Sonesta New Orleans, a newly created role to heighten the guest experience that’s one part valet, one part bellman and one part concierge. Just about anything a guest needs or wants, Derek makes it happen. Derek’s goal: to work his way up to a general manager role someday.
Explore Derek’s Unique Career Pathway
Starting off as a bellman and a valet
Derek was the first face guests would see when arriving to the hotel, and he knew how to give them the best guest experience possible. Just about anything a guest needs or wants, Derek makes it happen.
Became a lobby ambassador
After his leaders saw the drive and versatility he had, Derek was promoted to a newly created role to heighten the guest experience that’s one part valet, one part bellman and one part concierge.
In the future: general manager
After watching many fellow entry-level employees work their way up the ladder, he was inspired because he too can make his dreams come true. Derek’s goal is to work his way up to a general manager role someday.
“He has that versatility and drive. He has that genuine approach and is an incredible team member. He’s got so much potential to grow into being something, whatever he wants to be.”
— Charlotte, senior human resources manager
Meet Other People in the Industry
Gus & Kentrelle
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Originally in housekeeping, Karinna found joy and success in her new role in the human resources department.
Roberto is a housekeeping supervisor that enjoys the perks of the industry and finds joy in guest interaction.