Lobby & Guest Service
Here’s where the hosts meet the guests. This area is perfect for people-driven individuals willing to make lasting impressions and represent the hotel throughout all stages of guests’ stay.
Begin your journey in Lobby & Guest Service
Bell Person
Do you like making people feel welcome? Do you like to be active during your shift? Explore a bell person position.
“Once I found that I love working with people, I couldn’t see myself working in any other industry.”
– Derek, lobby ambassador
What’s your typical day like?
Bell persons make memorable impressions by helping guests during their arrival and departure.
Handle Guest Belongings with Care
Tag, collect and deliver guests’ belongings in an efficient, timely manner. This may involve assisting with vehicle services.
Maintain Appearances
Whether it is keeping the uniform up to company standards or maintaining the lobby area organized, bell persons make the first impression on hotel guests.
Be an Ambassador
Bell persons not only help to guide guests and their belongings to their rooms, but also with information on restaurants and local joints information during their stay.
Possible pathway starting as a bell person.
The most inspiring aspect about our career pathways is the uniqueness of every person’s journey. In hospitality, you have the opportunity to explore a variety of departments, try new positions and find the one that better fits you and your goals.
Serves guests in a hospitable manner during their arrival and departure.
Works to fulfill customer needs, reservations and hotel administrative tasks.
Provides leadership and supports all activities related to the guest experience.
Supports leadership in directing and leading the hotel staff so they can meet or exceed their goals.
Core skills to make you stand out
A can-do attitude, customer service abilities and a great smile can go a long way.
Active Listening
Coordination
Self-Motivation
Time Management
Front Desk Agent
Front desk agents are the first interaction guests have with the hotel. If you enjoy helping people and making guests feel welcome, a front desk agent role is for you. Here you will help check-in and check-out guests, process payments and special requests, while answering phone calls. The front desk is the communication hub of the hotel, so excellent communication skills are a must.
“Despite being so new to the industry, I’ve had the opportunity to move through different ranks before landing my current role.”
– John Paul, front desk supervisor
What’s your typical day like?
Front desk agents excel at fulfilling customers’ needs, reservations and other hotel administrative tasks.
Help Guest Check in and Check Out
Welcome each guest and offer to check them in and out of their rooms. Work with a computer system for all reservation transactions, create room keys and inform the guest of all hotel information.
Monitor the Phones
Answer calls spanning from future guests calling to make reservations, current guests asking for room service, transportation or recommendations, or calls about room rate, hotel amenities or event venues.
Handle Transactions
Front desk agents collect money and handle credit card transactions, calls and transfers. They also make reservations, answer guests’ questions and keep notes or use computer systems to do so.
Possible pathway starting as a front desk agent.
The most inspiring aspect about our career pathways is the uniqueness of every person’s journey. In hospitality, you have the opportunity to explore a variety of departments, try new positions and find the one that better fits you and your goals.
Handles registration, room coordination, phone and information requests.
Supervises, helps and mentors front desk agents and their activities.
Provides leadership and supports all activities related to the guest experience.
Directs and leads the hotel staff in meeting its financial, environmental and community responsibilities
Core skills to make you stand out
A can-do attitude, customer service abilities and a great smile can go a long way.
Communication
Time Management
Organization
Interpersonal Skills
Cashier
Do you have sharp basic math skills while also enjoying interacting with people? Cashiers work to provide customers with friendly service, while handling transactions at the sales counter. As a cashier, you can work in a variety of environments, including hotel stores, reception or dining establishments.
What’s your typical day like?
Cashiers manage all transactions while helping with set up or administrative duties as needed.
Handle Guest Transactions
Oversee cash, check or credit card transactions and operating the cash register. Cashiers need to have basic math skills to be able to calculate change while working with the register.
Inform Guests
Guests may approach cashiers with questions about services, products or the property. It is important cashiers stay informed and can provide helpful answers with a friendly demeanor.
Support Team Members
Cashiers sometimes help prepare areas for service, set up or stock products or food areas, help maintain their surrounding areas, and may learn skills on top of typical cashier duties.
Possible pathway starting as a cashier.
The most inspiring aspect about our career pathways is the uniqueness of every person’s journey. In hospitality, you have the opportunity to explore a variety of departments, try new positions and find the one that better fits you and your goals.
Handles all transactions while helping with set up or administrative duties as needed.
Serves as a role model and first point of contact of hotel shops. Greets customers, restocks merchandise and assists management.
Assists management in hiring, training, scheduling, motivating and coaching employees in the retail area.
Performs general office duties to support Sales & Marketing and promotes hotel image internally and externally.
Core skills to make you stand out
A can-do attitude, customer service abilities and a great smile can go a long way.
Basic Math Skills
Attention to Detail
Friendly Attitude
Communication
LOBBY & GUEST SERVICE POSITIONS:
Booking Coordinator
Bell Person
Lobby Ambassador
Guest Services Coordinator
Porter
Valet
Front Desk Manager
Lobby - Airport Shuttle
Operator
Front Desk Agent
Head of Guest Services
Hotel Manager
Cashier
Retail Manager
Operations Manager
Booking Coordinator
Bell Person
Lobby Ambassador
Guest Services Coordinator
Porter
Valet
Front Desk Manager
Lobby - Airport Shuttle
Operator
Front Desk Agent
Head of Guest Services
Hotel Manager
Cashier
Retail Manager
Operations Manager
Explore Some More Pathways
Recreation/Events
You can be a part of planning and conducting activities and events for guests.
Food & Beverage
You can work with food in a variety of ways.
Sales & Marketing
You can be a part of pitching campaigns, closing sales, or working with various clients.
