Roberto Eusebio: People Person

Started as: Concierge, Front Desk Agent, Sales Agent

Currently: Housekeeping Supervisor

A Place to Connect

Roberto Eusebio is a people person. He loves to create enjoyable experiences for those around him, interact with guests, and learn something new every day.

As a housekeeping supervisor at the Andaz Napa, he starts each day bright and early to make sure all the hotel’s rooms are ready to go, which is far different from where he began. He grew up in a small rural town north of the Napa Valley, where he said his idea of fun was going to the river search for salamanders, and as he grew up, working in retail. 

After going to school for communications, Roberto decided to switch over to a career in the hotel industry because he had taken on a job in development at a local hotel. 

“My biggest takeaway from that was, in retail, you’re selling [customers] something,” Roberto said. “In hospitality, you’re providing them with a service that they already paid for at that point. So, you want to meet their expectations, and it creates a better sense of gratitude towards you guys when you can have both sides.”

And, as Roberto’s guests at the hotel benefit from his time and effort, so does he. He said hotel industry benefits make the job incredibly worth it, especially the healthcare, family culture and affordable year-round vacation opportunities.

No matter what position he’s been in, whether, at the concierge, the front desk, or management, Roberto has always felt incredibly welcome at weekly staff lunches and social events.  He also appreciates his bond with each coworker.

Roberto can take advantage of twelve free hotel stays per year as a Hyatt employee, knowing his peers have his back when he takes a well-deserved break.

“The travel protocol is always nice about being able to vacation in various places year-round,” Roberto said. “I’ve used those a few times in New York, Seattle, or Mexico City for a few days.”

However, ultimately, Roberto said his favorite part of the job is the flexibility to hop around from department to department and create a healthy work-life balance that empowers him to learn on the job and connect with new people regularly.

“The craziest thing I’ve done is help a guy set up a last-minute proposal,” Roberto said. “I like to just jump in with guests and really understand what they’re going through so I can give them the best experience possible.”

Roberto recommends considering the hotel industry a try to anyone who loves interacting with people frequently. And, if a Hyatt guest in Napa ever needs someone to pull off a last-minute barber appointment, winery tour or romantic location, they know who to call.