Karinna: Human Resources Manager

Meet Karinna

Karinna’s in human resources in a position called “Colleague Experience Manager” at the Andaz Napa, where helping her colleagues feel connected and supported at work is what matters to her most.

From Housekeeping to Human Resources Manager

Karinna started in housekeeping in Puerto Rico, transitioned to front desk, then back to housekeeping as a supervisor. She’s worked in her native Puerto Rico, Colorado and in San Francisco. Now, she’s in human resources as a colleague experience manager at the Andaz Napa. She enjoys making the workplace more human and helping her colleagues feel valued. Karinna’s on a path to becoming a general manager, or maybe owning her own hotel someday in Puerto Rico.

Explore Karinna’s Unique Career Pathway

Starting off as a room attendant

Karinna found her way to the hotel industry when she Googled “part time jobs in Puerto Rico” back in 2013. There she landed on a job as a housekeeper and started out cleaning sixteen rooms every shift.

A transition to front desk agent

Karinna began to explore a new department by transitioning to a guest-facing role as a front desk agent.

Became a housekeeping supervisor

After gaining more experience in the industry, Karinna returned to her original department in a more senior role as a Housekeeping Supervisor.

Now, a colleague experience manager

She enjoys making the workplace more human and helping her colleagues feel valued. Karinna’s on a path to becoming a general manager, or maybe owning her own hotel someday in Puerto Rico

“I think that the best thing that I can say to a person who is about to consider working in the hotel industry is that they start wherever, be it in restaurants, be it the room, be it in front desk, just start. And once you start, you will realize all the different doors that can be opened. There are no limits.”

– Karinna

Learn More About Human Resources

Meet Other People in the Industry

Sarah

Sarah was able to complete college and care for her kids as a night auditor. Now she is a successful accounting manager.

Meet Sarah

Derek

After pivoting from chemistry, Derek thrives as a lobby ambassador and hopes to become a general manager.

Meet Derek

Gus & Kentrelle

Gus & Kentrelle enjoy the many perks of the industry as oyster shuckers to provide wonderful guest experiences.

Meet Gus & Kentrelle

Think hospitality is right for you?

Explore Open Positions