Top 5 skills to succeed in hospitality

With more than 200 pathways, hospitality has a dream job for everyone.

Whether you are applying for a job in accounting, rooms, lobby & front desk, or IT, set yourself apart with these top five tips:

Communication and interpersonal skills

Strong communication with guests and coworkers is the key to any successful career in hospitality. From check in to departure, managing expectations for guests and delivering information with a smile go a long way. Through clear and effective communication, you can be part of creating magical moments for all guests. 

Attention to detail

Organized team members keep a hotel running like a well-oiled machine and attention to detail will set you apart. In hospitality, no detail is too small and paying attention to the finer details makes all the difference. 

Problem-solving and flexibility

Those in the industry will tell you that no two days are alike. From assisting guests to setting up events, hotel employees must be flexible and adapt to solve any problem. If that sounds like you, then your dream job awaits. 


When you work in hospitality, you become part of the family. Some hotel jobs are independent, but most involve interacting with coworkers and building trust with your teammates that leads to success. A collaborative, familial environment also creates opportunities for mentorship and career growth as you learn from your teammates. Plus, in many cases, these teammates end up becoming life-long friends!


Hotel employees represent more than just themselves; they are extensions of the hotel and the industry as a whole. That is why a professional attitude that puts the guests first goes a long way. If you can show that you are willing to show up every day with a can-do attitude, a passion for customer service, and a willingness to go above and beyond, you will be a great match for hospitality.

Find the perfect job for you

Ready to find your dream job? Explore all the open positions that the industry has to offer here.