Baraki Ambaye: “The industry needs skillful individuals”

As an experienced project manager and event planner, Baraki Ambaye knew that he would flourish in the hospitality industry.

“The industry needs knowledgeable people,” said Baraki. “You can move up quickly depending on your job performance, caliber, and commitment.”

After winning a professional development scholarship from the AHLA Foundation and taking a sponsored course on hospitality, Baraki became a certified guest service professional. Joining the team at InterContinental Washington D.C. – The Wharf as a bellman, Baraki quickly progressed through the ranks and was promoted bell captain within a year. 

For Baraki, no two days are the same. As bell captain, he oversees all bell people, manages guest check-ins and check-outs, and ensures a smooth stay for each visitor that walks through his door.

“That’s the whole objective of the bell team: facilitating the efficiency and effectiveness of the hotel in delivering quality service to each individual guest.”